About
The story behind who you’d be working with
I’ve spent the last 10 years exploring different ways of adding value to the holistic people experience.
I’ve learned that the greatest impact is delivered at the intersection of experience design, change management, and communications - this is where the magic really starts to happen!
I’ve spent the last 10 years exploring different ways of adding value to the holistic people experience.
I’ve learned that the greatest impact is delivered at the intersection of experience design, change management, and communications - this is where the magic really starts to happen!
Fun Facts
Where it all started
I found my passion for people experiences at a summer camp in North Carolina.
The camp caters to autistic people, and is structured in a way that enables campers who have different sensory, support, and communication needs to enjoy a week of recreational activities, without the typical stressors they encounter. Think sensory rooms, 1:1 camper-counsellor ratios, picture/object schedules, and an environment that celebrates differences.
It was here that I saw how small changes to environments and interactions could open up an array of possibilities and significantly impact the way a person experiences situations. After my first summer working at camp I decided to shape my life around creating experiences where people can thrive.
If i’m unavailable for a few weeks over the summer, you’ll most likely find me here!
From coasts to canals
While I grew up in New Zealand, I’ve spent the last decade exploring different countries and lifestyles abroad. I’m currently based in Amsterdam, but love working with clients from all around the globe.
DIY Design
After getting fed up with the design limitations of PowerPoint and Word, I taught myself how to use various digital design tools to bring stories to life more visually. You can usually find me carting around my iPad for when inspiration hits!
“
Jen is a humble, positive energy and caring person to be around. This combined with her creativity and professional ability makes her very unique.
”
— Hazel Scott, SVP HR HQ at PVH Europe
Education and Certifications
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An interdisciplinary Master’s program designed to facilitate a deep understanding of the cognitive and social aspects of human decision-making, including strategies to address the design of institutions, procedures and protocols for optimal decision making.
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Fundamental business degree focusing on the core concepts of business administration, with a double major in human resources, and marketing.
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Highly practical certification to learn the Prosci change management methodologies and techniques that facilitate individual and organisational change.
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Leading Agile project management certification to build practical skills in incremental solution development, planning and managing project requirements, and improving team collaboration and empowerment.
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Practical certification to learn the fundamentals of designing and developing learning programs, identifying student needs, and assessing competence and learning.